CONTACT US
We love hearing from you!
Please email us with any enquiries: info@ferrat.co.uk
We also respond via DM on our instagram: @_ferrat_
RETURNS POLICY
We know you will love your order, but on the off chance you don't, please email us within 14 days of receiving your item at Info@ferrat.co.uk with your order number and reason for return/exchange and we will get back to you.
Please note, for hygiene reasons, we cannot accept returns on Earrings.
Items must be returned unused and in the same condition as received in.
The customer must cover the postage cost to return the item.
PLEASE SEE OUR REFUND POLICY FOR MORE INFO.
SHIPPING
WE SHIP INTERNATIONALLY.
All orders will be shipped within 2 working days, unless specified before purchase. We usually aim to get orders out the next working day!
Free UK Shipping on orders over £100
As of the 1st of June 2024, we only use Royal Mail for our shipping.
UK 48HR Tracked: £5.80
International Tracked: £18
PLEASE SEE OUR SHIPPING POLICY FOR MORE INFO.
LOOKING AFTER YOUR FERRAT JEWELLERY
every PIECE of jewellery we create is crafted using recycled 925 solid silver and/or finished in 18ct gold vermeil.
although 925 silver offers excellent durability and resistance to everyday wear, 925 silver tarnishes and can be damaged if not cared for properly.
925 silver prefers to be worn, as it keeps it from tarnishing.
when not worn, store in its original Packaging.
cleaning your jewellery: use a soft polishing cloth to eliminate dirt or residue on the surface. be gentle as silver is bendable, and can be damaged from excessive pressure.
Even though 18ct gold vermeil is thicker than regular plating, it may fade over time.
its best not to expose your 18ct gold vermeil finished pieces to water, scent, creams, and oils.
SUSTAINABILITY
WE ARE FORTUNATE ENOUGH TO HAVE A CLOSE RELATIONSHIP WITH OUR MANUFACTERS BASED IN TURKEY. WE HAVE BEEN LUCKY ENOUGH TO VISIT THEIR FACTORY ON NUMEROUS OCCASIONS AND ARE PROUD TO BE WORKING WITH THEM.
WE ONLY USE recycled 925 solid silver for all of our jewellery.
by using a natural material that can be recycled without losing its durability we are proud to not be adding to the destruction that is caused from mining.
unlike many leading jewellery companies, we don't believe in jewellery lasting only a couple of wears.
If you have any questions on our sustainability, please do get in contact with us!